SHIPPING

Our team will process the order as soon as we receive a receipt of your transaction. We will process your purchased items in the shortest time possible. Please allow 2-3 working days for us to process your order.

We operate Monday to Friday with the exception of public holidays.

SHIPPING COSTS

Hong Kong/ Mainland China: Free Shipping
Rest of the World: 20 USD

FREE SHIPPING

We offer free delivery on all orders above 600 USD.
 

 


DELIVERY

 

Delivery to countries outside of Hong Kong may be subject to local import taxes, which are your responsibility. The shipping company may contact you once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time. It will be your responsibility to pay the necessary charges for local authorities to release goods held at customs. Unfortunately, we have no control over these charges, and can not inform you what the cost would be in advance.


Please note that delivery times below are provided as guidelines only and do not take into account possible delays.  

 

Hong Kong: 1-2 working days
Mainland China: 2-3 working days

Asia: 4-7 working days

Rest of the World:  5-12 working days

A link to track your order will be sent to you upon shipment.

 



RETURNS

If you are not perfectly satisfied with the item(s) you have 14 days since your order receipt to ask for a full refund or an exchange.. Unfortunately, we can not refund any shipping costs, taxes and import duties. Refunds will also be set at the price you paid and not the price in the currency concerned at the date of refund.

In order to initiate your return, please email  info@ponder-er.com  with your order number and reason for return. We will reply to confirm your request within 2-3 working days, along with return shipment instructions. Your refund will be processed once the item(s) are returned to us and reviewed. We recommend posting within 5 days of your Return Request and providing a proof of postage.

You must return the item(s) in unused condition with the original tags, packaging and invoice intact.

Please note that the cost of the return shipping is the customer’s responsibility and we regret we cannot be held responsible for anything lost or damaged in transit.

For items on sale, we cannot accept exchanges and returns.

 



EXCHANGES

 

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of the returned items and are based on stock availability. Please contact us at info@ponder-er.com with your order number and exchange request.

PONDER.ER

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Contact us

info@ponder-er.com

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